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Integrated Two Design Styles to Build an Effective ATS Integration

As Partner Manager for GoodHire, I designed the integration between GoodHire and JazzHR to optimize adoption and user experience.

I managed the relationship with JazzHR and internal communication within the development and sales teams at GoodHire. I iterated on design feedback from JazzHR and GoodHire and learned how to balance and integrate two companies’ design styles. The JazzHR - GoodHire integration increased net partnerships revenue for GoodHire by 21%.

JazzHR and GoodHire Integration

JazzHR is used by hiring managers to manage the interview process with applicants. I integrated GoodHire’s background check software into JazzHR’s flow, adding background check as a step in the hiring process.

As the designer and project lead, I worked with GoodHire and JazzHR’s developers on feasibility and scope and the sales teams on communicating deadlines and aligning business needs.

In designing the API integration, I thought through the user experience of the integration set-up and where the background check should come in the hiring process. Based on GoodHire’s research with HR Personnel, I determined that the background check step should come after the consideration of the applicant but before extending an offer to create the most seamless and unbiased flow.

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Set-up GoodHire integration

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Launch point 1: Candidate record

On the individual candidate level, I added a Background Check tab after Evaluations that has contextualized information about GoodHire and the ability to run reports.

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GoodHire Flow

1. Select the type of background check to purchase for the candidate.

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2. Add any additional checks or screenings to their report.

3. Confirm that background check request is for employment purposes and candidate consent will be obtained.

4. Choose how to collect candidate information.

5. Choose how to collect candidate consent.

6. Click “Finish” to return to JazzHR’s platform.

Candidate record

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Launchpoint 2: Candidate dashboard

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Takeaways

What I did well

I developed a strong relationship with JazzHR and acted as the liaison between JazzHR and GoodHire. I fostered great communication with both companies’ engineering and sales teams to build an effective solution.

In designing the JazzHR - GoodHire integration, I iterated on feedback from both companies and upheld the integrity of both GoodHire and JazzHR’s design styles. The JazzHR - GoodHire integration was successful, increasing net sales revenue for GoodHire by 21%.

What I would improve

I focused on the individual background check flow but should have invested as much energy building an experience for volume purchases and give hiring managers the opportunity to buy in bulk and save. If I were to do design the GoodHire - JazzHR integration again, I would have optimized for adoption, user experience, and retention.